Giving a company your name and contact information doesn't give them permission to abuse your time and resources. Burch understands that your information—as well as your time and resources—are yours, period. In this policy we spell out our commitment to protecting the privacy of your information.
Your Information
What information we collect and how we collect it
Browsing
We store information common to all websites based on your requests. Among other things, this includes the IP address, web browser and version, and operating system you used to make the requests. It also includes what pages you visited and how frequently you visited them. This information will be collected regardless of whether or not you have an account with us--but this information alone can't be used to identify you or to contact you.
Account Signup / Update
We also store information provided voluntarily by you. This information may be provided by you either through the account signup or account management pages on our website or by our other means of communication.
Because one of the primary purposes in setting up an online account on the BurchFabrics.com website is to order samples of fabric, we need to collect information from you to suit that purpose. Such information includes a contact name, and your company name, phone number, email address, and shipping address, city, state, and zip code. Your UPS and/or FedEx shipping number is only required if you are requesting expedited shipping services.
Cookies
We may use cookies stored on your computer to preserve certain data related to your use of the website, such as what items are in your favorites list, and what online account you have used to log in to the website.
Cookies can be turned off in most browsers if you prefer not to have this information stored on your computer.
Unrelated services
We may request additional information from you unrelated to the purposes of browsing the website and ordering samples, such as your opinions of our website, our products, and our service. Providing this information will always be optional on your part.
How we use your information
Business Use
We'll keep your information on file in order to contact you. Reasons we might want to get in touch with you include keeping your account information up to date, updating you on the status of one of your orders, notifying you if a payment is past due, or letting you know about our great deals or upcoming programs if we’re pretty confident you'll be interested.
Sharing
We'll never give your information out to third parties without your consent except to provide your requested products or services, or when we have your permission, or when it is legally required. We may use third parties to contact you on our behalf. Such third parties are under an agreement to keep your information confidential.
How we protect your information
Retention
We'll keep your information on file for as long as there is a business purpose. If you close your online account, we may retain all of the data pertaining to orders you made for our own record-keeping. We will also keep your browsing data for statistical reasons. The account itself, however, will be made inaccessible.
Security
We strive to keep your data secure. We limit direct access to your information only to select individuals within our company who have a need for that access.
Changes to this Policy
We may update this policy at any time. When we do, we will notify you by email of the change or changes.
Questions and Suggestions
If you have questions or suggestions, please contact us at:
Burch
4200 Brockton Drive SE
Grand Rapids, MI 49512
1.800.841.8111
Effective Date: October 1, 2009